Non-Discrimination Notice

Montefiore Mount Vernon complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, religion, sex, national origin, disability, physical appearance, or age. Montefiore Mount Vernon does not exclude people or treat them differently because of race, color, religion, sex, national origin, disability, physical appearance, or age.

• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need these services, contact Patient Representative Department at (914) 361-7287.
If you believe that Montefiore Mount Vernon has failed to provide these services or discriminated in another way on the basis of race, color, religion, sex, national origin, disability, physical appearance or age, you can file a grievance with:

Brandon Hall

Director, Patient Experience

12 North 7th Avenue

Mount Vernon, NY 10550

914-361-6034
brhal@montefiore.org

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Brandon Hall, Director of Patient Experience, is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019

800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

If you speak any of the languages below, language assistance and services are available to you free of charge.