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Contact & Support

We want you to feel connected, supported and informed throughout your child’s stay with us. Our staff are available 24 hours a day, 7 days a week to answer your questions, provide updates on your child’s care and address any concerns that may arise along the way.

Contact Us

If you need clarification, emotional support, or guidance on next steps, our team is here to help.

347-842-3900

1300 Waters Place 
Bronx, NY 10461

miles away

FAQ’s

Yes, there is free parking. The Montefiore Einstein Center for Children’s Mental Health is located at 1300 Waters Place, Bronx, NY 10461. The building is on the other side of the New York State Office of Mental Health (OMH). Signage throughout the development will guide you to the entrance.

Your child will need comfortable, weather-appropriate clothing without drawstrings, pajamas, socks and underwear, as well as a jacket or coat for outdoor activities. They should also bring slip-on or lace-free shoes, and it is important to note that all personal items will be reviewed and approved by staff upon admission to ensure a safe environment.

You may contact your child’s psychiatrist or social worker at any time for updates or to discuss their treatment plan, as these team members serve as your primary points of contact. Staff maintain clear boundaries for privacy and safety during all phone calls, and they provide regular updates to keep you informed about your child’s progress.

There are designated times during the day when patients may use the unit phones. If you would like to reach your child, please call the nursing station at 347-842-3900, and a nurse will assist in connecting you. Patient phone times are:

  • 6:00AM-9:00AM
  • 12:00PM-1:00PM
  • 5:00PM-8:00PM

Upon arrival, your child receives a comprehensive initial evaluation and assessment, which includes meetings with a psychiatrist, a nurse and a social worker, to help the team understand their emotional, behavioral and medical needs. Based on this assessment and information gathered from multiple sources, the treatment team develops an individualized plan tailored to your child’s unique needs, identifies key treatment goals and recommends therapeutic strategies.

Yes, family involvement is central to care, and parents and caregivers are encouraged to visit regularly, as it is an essential part of your child’s recovery. Visiting hours are offered daily to support and maintain meaningful family connections while respecting your child’s treatment schedule. Staff will review the specific visiting schedule and guidelines with you upon admission.

Resources for Families

Our resources are here to support you, guide your family, ease your worries and help you stay informed.

NAMI works to educate, support, advocate, listen and lead to improve the lives of people with mental illness and their loved ones. Support groups, psychoeducation and advocacy involvement are available:

  • NAMI Basics or Basics OnDemand: The National Alliance on Mental Illness (NAMI) offers a free, six-session education program for parents, caregivers and other family members who provide care for youth aged 22 or younger who are experiencing mental health symptoms.
  • NAMI-NYC Classes
  • NAMI Basics OnDemand
  • NAMI-NYC Home page

The 988 Lifeline is a free, confidential mental health hotline, available 24 hours a day, 7 days a week, 365 days a year, that connects individuals in need of support and their families with counselors across the United States and its territories.

  • Call: 988
  • Text: 988
  • Chat

The hotline is also available in Spanish and for deaf or hard-of-hearing individuals.

For more information, visit https://988lifeline.org/get-help/.

Learn about mental health topics like wellness, resilience, stress and trauma. The Be Well project from the New York State Office of Mental Health (OMH) provides tips and strategies to support your mental wellness and help you navigate tough times.

For more information, visit https://bewell.ny.gov/.

New York state has a large, multifaceted mental health system that serves more than 500,000 individuals each year. The Office of Mental Health operates psychiatric centers across the state and also regulates, certifies and oversees more than 2,500 programs operated by local governments and nonprofit agencies. These programs include inpatient and outpatient programs, emergency services, community support, as well as residential and family care programs.

For more information, visit https://omh.ny.gov/.

Family and Youth Peer Support (FYPS) services empower parents, caregivers and youth (from birth to age 24) facing emotional, developmental, substance use or behavioral challenges. The New York City Department of Health and Mental Hygiene funds FYPS alliances in each NYC borough. Services include advocacy, system navigation, mental health information, referrals, skill-building and recreational activities. All services are free and accessible directly or through referrals. For support, call 988.