Quality & Patient Safety

At Montefiore, everything we do is to help you get better, stay safe, and feel supported. You and your loved ones are the most important part of our team.

When we talk about quality, we mean doing our best to take care of you in the right way, every time. That means:

• We listen to what matters most to you.
• We follow smart, proven steps to give you the best care.
• We take time to see how we're doing and always look for ways to improve.

How can you learn how Montefiore is doing? See how we’re doing.

• Our medical specialties rank among the top 1% of hospitals in the country, and the Children’s Hospital at Montefiore Einstein is also recognized by U.S. News & World Report as one of the best in America.
• We have one of the top cancer centers in the nation.
• Best Heart Transplant Outcomes in the U.S.
• We are known as a leader in joint surgeries like hip and knee replacements. The Joint Commission, a national group that checks hospitals, gave us this recognition for meeting high standards in patient safety and quality of care.

Keeping you safe is one of the most important things we do. We work hard to make sure nothing goes wrong while you’re with us. We call this goal Zero Harm—we want zero mistakes that could hurt you.

Here’s how we help keep you safe:

• Our team stays one step ahead to stop safety issues early so you can get the best care.
• We make sure you and your family know what’s happening with your care.
• We encourage you to ask questions and speak up if something doesn't feel right.

If something does go wrong, we’ll tell you and learn from it so we can do better next time.

• We check that everyone washes their hands before touching patients.
• Nurses scan your ID bracelet and medicine to make sure it's the right one.
• We have safety steps in our computer systems to help doctors choose the right medicine. They're tested each year to make sure they work, and we pass 100% of the time.
• We use MyChart to share test results and updates.
• We follow the best steps to stop infections.

We know it can be hard for your family to visit while also working or taking care of things at home. That’s why we:

• Welcome visitors 24 hours a day.
• Help your loved ones stay in touch with video calls if they’re sick or need to stay home.
• Make sure everyone feels included and supported.

When your loved ones feel okay, you feel better too.

Being in the hospital can be scary or stressful. We understand. We want you and your family to feel safe, respected, and cared for.

You deserve kindness and respect every day. If you ever feel unsafe or unheard, please tell us. You can always ask to speak to our customer service team.

Contact Customer Service by email at CustServiceCares@montefiore.org or call 718-920-4943.