Information for Patients & Visitors

At Montefiore Einstein, we’re here to support you throughout your journey, whether you're receiving care or visiting a loved one. From pre-arrival to after you leave, we want to prioritize your comfort and well-being at every step.

Plan Your Visit

Navigate your journey with us by visiting our Montefiore Einstein Locations page.

We kindly request our valued Montefiore Einstein patients to bring the following essential information to your visit:

  • Government-issued photo ID
  • Insurance card
  • Method of payment for any applicable deductible, co-payment or fees incurred
  • Prescription plan benefit card, if you have one
  • List of current medications and dosages
  • Copy of your advance directive, if you have one

We understand that feeling comfortable during your hospital admission is crucial to the recovery process. To support you every step of the way, we have compiled information to help you navigate before, during your hospital stay.

Billing & Insurance

Montefiore Einstein is dedicated to ensuring that patients understand and have the information they need about billing, paying for care, insurance plans we accept, accessing financial aid, and more.

For Visitors

To assist visitors, we have compiled valuable resources, such as nearby accommodations, caregiver support services, and detailed visiting hours. We are committed to providing a welcoming and supportive environment for both our patients and their loved ones during their time with us.

Montefiore Einstein Heart patient, James Bradley, and wife standing in forest

Caregiver Support Center

The exceptional staff at the Caregiver Support Center is trained to support caregivers’ needs, from listening to their concerns to offering a safe refuge to recharge, receive emotional support and get a quiet respite from their loved one’s room. The center can also assist in navigating services and provide access to needed resources.

Support is free, confidential and welcoming at the Caregiver Support Centers at Montefiore Hospital/Moses Campus, Weiler Hospital/Einstein Campus, Montefiore Hospital/Wakefield Campus, Burke Rehabilitation Hospital and White Plains Hospital.

For more information, please call 718-920-8080.

Patients’ Rights & Information

At Montefiore Einstein, we are dedicated to empowering every patient to take an active role in their care. Our patient policies, which include your rights protected by state and federal law, are readily available to provide you with the information you need to stay informed and engaged in your healthcare journey.

Managing Your Healthcare

Managing your family’s healthcare can be a complex and overwhelming experience. Whether you require assistance designating a healthcare proxy or accessing medical records, we are here to provide support, keeping you informed, organized and empowered throughout the process.

Artistic illustration of person standing and selecting MyChart among row of virtual, clinical icons

Patient Resources

Our patients have access to a comprehensive range of services and programs, including spiritual support, social services and more, all reflecting our commitment to exceptional patient-centered care.