For Visitors
When you’re visiting a loved one or family member receiving care with us, we aim to make your experience as pleasant and stress-free as possible.
Plan Your Visit
All patients may have two visitors at a time during the visitation hours of 9:00 am – 9:00 pm daily. The only visitors allowed during other times are those qualifying for exceptions: pediatrics, labor and delivery, end-of-life situations, patients being discharged and those with cognitive or developmental impairments.
Pediatric patients may have one parent/caregiver at the bedside at all times during their hospitalization. During the hours of 11:00 am – 9:00 pm, another family member or caregiver, aged 12 years or above, can be at the bedside with a maximum of 2 individuals at the bedside at a time.
Patients in the Emergency Department may have one visitor, although at times, visitation may be limited due to the acuity and volume of patients in the Emergency Department.
Visitors must follow all PPE guidelines including the use of a mask based on clinical needs of the patient and as directed by hospital staff.
For ambulatory same-day procedures, patients may be accompanied by one support person of their choice (such as a spouse, partner, sibling, parent, or other designated individual), who may accompany them to triage and be present in the PACU to assist them.
For patients in the Emergency Department, one visitor is permitted; however, visitation may be limited or temporarily suspended based on patient acuity, department volume, overcrowding, emergent patient care needs, or during shift changes to support patient handoff and care. Visitors must follow all PPE requirements, including wearing a mask when clinically indicated and as directed by hospital staff. Support persons and visitors should be 16 years of age or older unless a temporary exception is approved.
For pediatric patients in the Emergency Department, one parent or caregiver may remain at the bedside throughout the hospital stay (including parents under 18 years of age), and one additional visitor is permitted. Visitation is limited to two adult caregivers per family, and at least one caregiver must remain with any patient under 18 years of age at all times.
Visit the Montefiore Mount Vernon Location & Directions page for address and parking information.
To ensure a secure environment, we require all individuals entering our hospital buildings to present a
government-issued photo ID. For our Montefiore Mount Vernon patients, we kindly request that you bring the following essential information with you to your visit:
- Government-issued ID
- Insurance card
- Method of payment for any applicable deductible, co-payment or fees incurred
- Prescription plan benefit card, if you have one
- List of current medications and dosages
- Copy of your advance directive, if you have one
There are several hotels located nearby in Westchester County and the Bronx. All are approximately 15 to 20 minutes by car from in normal traffic conditions. To view a listing of local hotels and make a reservation, please visit our Hotel Booking page.
During Your Visit
We know it can be hard to meet your own nutritional needs while visiting a patient who is receiving care. For quick and easy access to food, guests can visit our hospital cafeterias and vending machines for a quick snack.
Free high-speed wireless internet is available inside patient rooms and waiting areas. No password is required.
Visitor Check-In & Screening
To help provide a safe and welcoming environment for our patients, visitors, and staff:
- All visitors are screened by Security using our Weapon Detection System upon entering the hospital.
- Visitors must check in at the main lobby during each visit.
- Patient Information or Security staff will register visitors in our Visitor Management System.
- Visitors will receive a photo visitor badge that is valid for one day and includes their name, destination, and visit date.
- Information Desk staff are available to assist visitors in finding the appropriate patient care area.
- Children must be accompanied by an adult while visiting the hospital.
The following visitor guidelines are designed to support a safe, comfortable, and positive experience for patients, families, and visitors.
While receiving care, we want you to feel at home as much as possible, but please do keep personal items to a minimum. We suggest you bring only necessary personal items, such as eyeglasses, hearing aids, dentures and canes as needed. Much of what you’ll need during your stay will be provided by the hospital. We recommend leaving any unnecessary items at home or sending them back with family.
Please do not bring:
- Valuables like cash, credit cards and jewelry, including wedding rings
- Large electronics, such as tablets, laptops and portable video players
If you can’t leave your valuables at home, please speak to a member of your care team to arrange for them to be put in the hospital safe. A written receipt—which must be presented at the time of withdrawal—will be provided.
Montefiore Mount Vernon is not responsible for the loss or damage of any personal property.
Cell phone use is permitted, unless otherwise noted by hospital personnel or posted signs. Certain areas are off-limits, such as where cell phones could potentially interfere with medical equipment or disrupt patients.
